Hedley Lamarr

I had a brand new 2010 Hyundai Genesis Coupe on order here in Los Angeles.

Called my dealer and told them to cancel the deal. I also wrote a letter to John Krafcik, Hyundai Motor America CEO that I won't do business with a company that treats its customers like this (or permits their dealers to operate with such a lack of integrity).

Glenn Hyundai sucks.

McFly rules!

Keep us updated! And let us know if we can do anything else to help.

 

XS Speed

Well McFly, I think you know where I stand.....

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cFoo

I was just about to put a deposit on mine. I thought I'll check this thread again just to see how Hyundai is dealing with this. EEEK.. They have the right product. I'm not buying it. Same old crappy dealer services. I'll take my chances with the Ford guys.

toasteroven

Oh where is the concerned relative now?

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A car can be a tool but it can also be so much more. It can be a heart-starter, it can be a drug, it can be a piece of art and it can stir your soul.
"Speed has never killed anyone. Suddenly becoming stationary... that's what gets you." - Jeremy Clarkson

Mjc1055

Wrote 'em an e-mail. Hope they realize how bad of an idea it is to piss off an entire market segment, especially one as Internet-intensive as the sport compact fans.

Hyundai is going to have to fix this, one way or another, as I'm sure this is leaving a pretty awful taste in a lot of potential buyers mouths.

McFly

...

McFly

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For Sale: Brand New Injen Cold Air Intake for 3.8 V6, never opened, $280picked up, pm me.

"...this isnt a tib. the 3.8 will always be a better engine in stock form, and with boltons, and with a turbo/bigger turbo..." 4TGEN
"My [blah blah blah] was a beast, but I don't live in the past..." Hank

WildBill

Find some coffee. Between this and the new baby, you aint getting much sleep any time soon buddy.

Bill

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whatnot

this reminds me of the simpsons episode... "Where's my elephant".

YTMND - Where's my elephant? can't find the audio, but this site has it.

they don't want to go out of business, so they give him an elephant.

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6 Speed 2.0T Base- This is the 1st car I ever worked on. my build >> http://www.gencoupe.com/media/30861-whatnots-2-0t-base-build-thread.html

VLDragon

Good luck McFly.

BTW are you going to submit a complaint to the Kentucky Motor Vehicle Commission? It may be good bargaining chip seeing as how they could potentionaly loose their dealer lisence. Something you may want to mention to your lawyer as well.

Pikapichu

McFly, if you were to agree to head over there to pick up the car, would they have been lenient on when you could go? (say after 3 weeks or so on account of your expected child?) I'm sure you could have flown/driven over there to inspect the car and then have it transferred/delivered back to your home by a third party (at your expense) right? That part didn't seem too bad, but the whole VIN number issue seems pretty shady. Would they have allowed you to inspect the supposed 'new' car prior to signing the contract? Were you able to record the conversation between you and their lawyer when he stressed that you were going to be receiving a 'new' car?

McFly

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For Sale: Brand New Injen Cold Air Intake for 3.8 V6, never opened, $280picked up, pm me.

"...this isnt a tib. the 3.8 will always be a better engine in stock form, and with boltons, and with a turbo/bigger turbo..." 4TGEN
"My [blah blah blah] was a beast, but I don't live in the past..." Hank

DPaik

what's up with these sneaky ass dealerships that like to play around with potential consumers or current....had been to TWO dealerships...Global Automall of Plainfield and Hudson Hyundai of Jersey City...and BOTH from the get go or in the end had attempted and succeeded in screwing me over...the first being a verbal confirmation that the car was in stock and the price would be negotiable...go there...and they say they can't even take $1000 dollars off sticker....then go to Hudson with the verbal agreement of paying $295 a month for a non-nav black track 3.8 at the port...over 45 min. drive away...go there...deal changes...now they don't have it..they can't do that price...they want $350 now for one they have on the lot with nav and it's gray...wth...WHY THE HELL are they playing games with consumers?!?!...long story short...we end up leasing...they want to cancel the contract to sign another...fishy as hell....reason being they couldn't get a $500 rebate that they had opted to get from hyundai...not our fault that they screwed up...then my survey doesn't come...no phone call....call hyundai...they said i already completed the survey...turns out one of salesmen completed it and didn't even bother to use the proper area code that i use...what pricks...now they're doing a full on investigation of this matter.... don't go to either to buy...they don't deserve your time and hard-earned money...

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TEAM 50/50

Hargert

Just wow, Hyundai needs to step in and slap a couple of these crappy dealers down and down hard. While I love the coupe and plan on getting one once I can find the model/color that I am looking for this is giving me second thoughts. Ultimatly Hyundai needs to control the dealers or they will loose sales over this kind of crap.

che'ssrt-4

i was planning on getting one but like someone else said this has given me second thoughts

wolverinejoe80

We will always root for you McFly. Keep fighting!

Arvig

One random thought I had also, they actually can still call a demonstrator a "new car" since they the dealership are the initial owners. Not sure if they use it as a rental car as long as Glenn Hyundai is the only owner on paper if it's still on an extreme technicality a "new car", but I'm pretty sure on a demonstrator as long as they never took money to rent it to someone, otherwise any test drive makes it a "used car".

My point with that is they can come up with a 2010 that was used as a demonstrator with just as many or more miles as the coupe in the auction. So, if it comes down to them offering a new car again, I'd suggest putting into the contract that the new car in question has less then 25 or 50 miles, something that is reasonable to allow them to test the car, but that's it. You'll know the thing hasn't been driven every day by a sales manager or the owner's second cousin or some such, or used for beer runs after hours by the sales staff or whatever. And although you do make it sound like you're trying to avoid the break in period, on the other side of the coin if you're the one doing the break in, you know again that the thing wasn't abused by a salesmen opening it up on the weekend to see what it can do since the boss isn't watching, if it was assigned to the guy as his car to use.

wolverinejoe80

Your new born will be proud of you. don't give up!

weaselfury

well im sorry to hear about how that went buddy. im sure your on other forums as well correct? put a link to this thread in all of your signatures in every forum you are part of... then the thousands of posts to have strewn about the internet will have directions straight to here... i know this has a lot of coverage as it is but more can never hurt

Good luck with all this Mcfly, i wish you the best...

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MPA

Because they just want to get you in the door, wear you down, hoping you'll say "screw it - I'll take it" because it works on a lot of people.

Their wording of new in that contract definitely meant "different" in their eyes. Go after them for breach of contract, but don't buy a car from them regardless of what they promise.