Time to review the vendors on this site? - Page 2 - Hyundai Genesis Forum
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post #21 of 45 Old 05-12-2010
 
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Originally Posted by Tattedspyder View Post
+1 on reviewing vendors here.

I fully accept that a vendor can have an off day or that a company can have a bad batch of product but the deliberate and repeated abuse that certain vendors have subjected their customers to is completely unacceptable and allowing these vendors to continue using gencoupe.com as a hunting ground for new victims is just as bad.
I think you're being a tad dramatic about it. I don't think that there are any vendors on here that are "hunting down victims". All I have seen is people who have bad communication skills and lack of business sense. For you to say that they are intentionally trying to attack and hurt people is just as bad as one of them posting in a thread calling you a moron. It is poor communication driven by an illogical, overly emotional response and is completely unprofessional.

Before you comment on something like this you need to make sure that you are not contributing to the problem, and yes, irrational attacks without bounds is contributing to the problem.

I'm not going to comment on any particular vendor or thread, and I'm not saying that anyone is blameless in these scenarios, but I do see a lot of people who have no business making comments about a vendor they have never dealt with. Regardless of how unprofessional a vendor might be, if you aren't involved with the topic, you have no right to make any irrational, dramatically emotional judgment call, particularly one that is inflammatory and serves to only invoke even more irrational, dramatically emotional responses.
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post #22 of 45 Old 05-12-2010
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^ Well said.



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post #23 of 45 Old 05-12-2010
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I am totally PRO reviews. My philosophy is simple:

Take care of customers and they'll take care of you!
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post #24 of 45 Old 05-12-2010
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When a vendor is known to have mistreated customers and used questionable business practices in the past as was mentioned about a vendor here, that vendor should not be allowed on the site in the first place.

As far as being "overly dramatic" goes I was using a metaphor to describe an observed behavior. There have been several posts that have shown this vendor's attitude towards his customer made by the customers and the vendor himself. When the vendor is completely open about these things and makes no appologies for his behavior he obviously views customers as marks, not people. Perhaps painting him as some stalker waiting in a bush is a tad excessive but when he victimizes people with poor products and then not just bad customer service but outright insults I believe that the comparison is justified.

As far as people not being blameless I fail to see how posting a thread warning people about a poor product, poor customer service and poor treatment constitutes something to be blamed for. Private emails and communications were attempted and when those didn't work the leverage of public opinion was used. Sure, some of the posts from some members ended up being less than proffesional but complaining about dissatisfaction with a product or service is not something that people should feel bad about.

If you were in a restaurant and received an undercooked steak you'd complain, have every right to complain and resonably expect to not get told that you were just as much at fault as the cook.

Tsukuba Red 2.0T

Last edited by Tattedspyder; 05-12-2010 at 07:08 PM.
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post #25 of 45 Old 05-12-2010
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Quality vs quantity
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post #26 of 45 Old 05-14-2010
 
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Quote:
Originally Posted by Tattedspyder View Post
When a vendor is known to have mistreated customers and used questionable business practices in the past as was mentioned about a vendor here, that vendor should not be allowed on the site in the first place.

As far as being "overly dramatic" goes I was using a metaphor to describe an observed behavior. There have been several posts that have shown this vendor's attitude towards his customer made by the customers and the vendor himself. When the vendor is completely open about these things and makes no appologies for his behavior he obviously views customers as marks, not people. Perhaps painting him as some stalker waiting in a bush is a tad excessive but when he victimizes people with poor products and then not just bad customer service but outright insults I believe that the comparison is justified.

As far as people not being blameless I fail to see how posting a thread warning people about a poor product, poor customer service and poor treatment constitutes something to be blamed for. Private emails and communications were attempted and when those didn't work the leverage of public opinion was used. Sure, some of the posts from some members ended up being less than proffesional but complaining about dissatisfaction with a product or service is not something that people should feel bad about.

If you were in a restaurant and received an undercooked steak you'd complain, have every right to complain and resonably expect to not get told that you were just as much at fault as the cook.
You seem to have missed the entire point.

1. There is a difference between being a bad at business and being a thief.
2. Unless you have direct dealings you are not qualified to make a single statement about either the vendor or the customer.

If I go to a restaurant and eat a bad steak I have the right to complain, if you have never been there and had the bad steak, you don't. Personally I have no clue if you ARE involved with this. I am making no statement to that at all. What I AM saying is that if you are not, you are only making the problem worse by posting inflammatory remarks.

I am ALSO saying that if you actually want to accomplish anything, the "OMGWTFBBQ" overblown, conspiracy theory, "everyone is out to get me" attitude is not going to help you. (this goes for everything in life, btw, not just some random forum on the internet)

And ultimately, unless a vendor is shown to be doing something illegal or blatantly attacking our users, they are not breaking any rules. If you have evidence that a vendor is doing so and you have not come forward with it, you are also just as much to blame.

If a vendor IS breaking rules, guess what happens... the same thing that happens if users are breaking the rules.

Like I have said before. The worst thing I have seen is a poor business sense and bad judgment/customer service. Do you know how people have dealt with that for decades? Stop giving them your money and tell others why, don't stand outside their door telling people they rape babies...

Last edited by FlesHBoX; 05-14-2010 at 01:30 PM.
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post #27 of 45 Old 05-14-2010
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Wow, and here I thought that throughout my posts on these forums I was being rational, apparently I'm the guy with the torch leading the mob to burn down the local puppy hospital.

Oh, and I am speaking from personal experience, try reading a couple of threads.

Tsukuba Red 2.0T
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post #28 of 45 Old 05-14-2010
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Please excuse the double post but I just noticed that ImportShark's itrader score went from a 77.8% with 3 or 4 negative reviews yesterday to a 100% with zero negative reviews today. What good does a rating system do if the vendor, or the site, can simply remove the reviews they don't want people to see?

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post #29 of 45 Old 05-14-2010
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Quote:
Originally Posted by Tattedspyder View Post
Please excuse the double post but I just noticed that ImportShark's itrader score went from a 77.8% with 3 or 4 negative reviews yesterday to a 100% with zero negative reviews today. What good does a rating system do if the vendor, or the site, can simply remove the reviews they don't want people to see?
Saw your post in the other thread and responded there as well. It's been noted and will be looked into.

- "If you are flammable and have legs, then you are never blocking a fire exit. You can write that down and put a dash in front of it, and put my name at the bottom."
Mitch Hedberg
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post #30 of 45 Old 05-14-2010
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I'm a little curious.. is there any agreement or guidelines vendors have to adhere to to be a vendor on this site?

I ask because.. beyond the questionable business practices.. the publicly ridiculing customers, and the other things that have already been mentioned in this thread.. I also see them being petty and making snide remarks towards each other.

By having someone listed as a 'vendor'.. giving them special sigs, and badges next to their names on the forum.. gencoupe.com is basically giving the impression they are a trustworthy place to do business with.. which is clearly not the case with this.

How many times do things have to come up before it's dealt with?

And in my case... I DID BRING IT UP.. for about 3 months... with THREE different admins on this site (including you Jesse). My issue? Still not resolved.. I have roughly $400 of product in my garage sitting in a box that is defective and cannot use (almost a year later). With this defect if I put it on my car i'd likely get pulled over + tickets for it.

And what is stated is correct.. understand that this is a relatively new forum and you're learning as you go... but on any other forum.. the vendor would have been removed..

If you're in need of money to keep the site up.. there are many other options.. like premium accounts for users.. etc..

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post #31 of 45 Old 05-14-2010
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Quote:
Originally Posted by Tattedspyder View Post
Please excuse the double post but I just noticed that ImportShark's itrader score went from a 77.8% with 3 or 4 negative reviews yesterday to a 100% with zero negative reviews today. What good does a rating system do if the vendor, or the site, can simply remove the reviews they don't want people to see?
wow. just wow.

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post #32 of 45 Old 05-15-2010
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Have to say.... I'm disgusted and to be honest... A little untrusting of Gencoupe.com now that I see those bad reviews were moderated and removed and not just removed by the vendor themselves.
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post #33 of 45 Old 05-15-2010
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Originally Posted by kristin View Post
Have to say.... I'm disgusted and to be honest... A little untrusting of Gencoupe.com now that I see those bad reviews were moderated and removed and not just removed by the vendor themselves.
Before you lose trust and start pointing fingers at us, I'd just like to point out that with the recent issues we've had with iTrader, it appears that there was a glitch or something set wrong where any member or vendor could change a post or feedback rating on someone's page. Just FYI.

It's a computer program. Almost all of them have some kind of an issue. This one just creeped up kind of unexpectedly.

If anyone has a review that they have submitted that was changed from its original posting, please let me or another moderator or the admin know.

- "If you are flammable and have legs, then you are never blocking a fire exit. You can write that down and put a dash in front of it, and put my name at the bottom."
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Last edited by N2OInferno; 05-15-2010 at 05:39 PM.
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post #34 of 45 Old 05-15-2010
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What is being done to track down the culprit and who edited revues, specifically IS's negative reviews to all positive?

Me thinks it wasn't a member on these boards but perhaps a specific vendor, if you get my drift...
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post #35 of 45 Old 05-15-2010
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Like I said in the other thread, I'm staying neutral until any evidence proves otherwise.

Be assured that the situation has been brought up to the owners of the site though.

- "If you are flammable and have legs, then you are never blocking a fire exit. You can write that down and put a dash in front of it, and put my name at the bottom."
Mitch Hedberg
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post #36 of 45 Old 05-15-2010
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I'm not understanding.. if a review has to be 'reported' to be removed (as the emails that were being sent out earlier today to everyone suggest)..... it is moderated and checked before it's removed right?

Are u saying they were actually edited and changed by someone?

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post #37 of 45 Old 05-15-2010
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They don't need to be reported to be removed. Apparently something was up though and anyone could go in and edit a review. Everyone was getting an email because, while I don't know exactly what happened since I don't get to see the admin side and Nadeem would have to chime in here, it seemed to me like it was treating everyone as a mod in that subsection of the site.

The emails were what alerted me to the fact that anyone could post or edit there, because someone or some people actually kept going in and editing my posts that linked to the thread I posted explaining the issue. To say that it was messed up was putting it lightly, IMO.

- "If you are flammable and have legs, then you are never blocking a fire exit. You can write that down and put a dash in front of it, and put my name at the bottom."
Mitch Hedberg
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post #38 of 45 Old 05-15-2010
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the itrader system doesn't exactly work anyways. i cant post any reviews about any vendors from my experience with them because I purchased through their websites (which I found through these forums initially).... so there is no corresponding threads.

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post #39 of 45 Old 05-16-2010
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Quote:
Originally Posted by kristin View Post
the itrader system doesn't exactly work anyways. i cant post any reviews about any vendors from my experience with them because I purchased through their websites (which I found through these forums initially).... so there is no corresponding threads.
Grab a random thread by that vendor, or one that pertains to the product if there is an announcement thread. Done it that way before in similar situations and it worked fine.
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post #40 of 45 Old 05-17-2010
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I have disabled iTrader until we can figure out what the glitch was that allowed for the false ratings. Thanks for the report.

Nadeem

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