Join Date: Aug 2009
Location: Panhandle of Texas
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
New Vendor Feedback rule/process
No disrespect to the Admins here, but I think when you restrict the feedback forum to only the OP and the vendor, it's just as easy to eliminate the feedback section altogether and allow them to handle the conflict resolution in PM.
Couldn't disagree with you more on this as pm's aren't available for the rest of the forum to review.
I agree, feedback does not mean bash the vendor, nor does it mean use it as a conflict resolution tool. That should be handled directly with the vendor. But the primary purpose of the feedback section is not communication between the customer and the vendor, it's communication between former customers and potential customers.
No the primary reason for the feedback section is for people to leave feedback for a vendor, not discuss it with other members. If you want to discuss it with other members there are other places where that is appropriate outside of the feedback.
If the vendor chooses to chime in on a thread to defend themselves, that's their prerogative, but unless a thread involves blatant name calling and falsities, the Admins should let it resolve itself. If the vendor truly handled the situation properly, it will be evident to those reading.
Not sure what to say other than I disagree and don't see a need for others to comment on something they are not involved in.
As for having to "clean up" threads that do abuse the forum, isn't that kinda your job as an Admin? Isn't that a responsibility you agree to when you take that role? Simply banning the free discussion seems a very lazy solution.
It is our job to clean up some threads and posts, but when that is what causes the most problems, other solutions needed to be looked at. As I said it is used on other forums with great success. We are not banning free discussion, it is just no longer allowed in the feedback section.
Again, I'm not trying to be disrespectful, I simply want this community to grow and prosper and become stronger. Perhaps if it's too much work for the current Admins to perform this function, you should consider increasing your ranks until you can sufficiently perform the duties? There are those of us with the willingness to dedicate some of our time and energy to helping that have a level head and would be glad to take some of the load off. Just a suggestion.
Thanks for your opinion, this community is growing and this step will allow it to do so with much less drama while still allowing members to leave feedback about vendors. It has nothing to do with not having enough man power, it's simply a step to get rid of unneeded drama. If you are interested in being a mod feel free to PM admin about it.
|If the Pharaohs had duct tape, the Sphinx would still have a nose...."|
|Thread||Thread Starter||Forum||Replies||Last Post|
|Vendor Feedback forum||Red Raspberry||Gencoupe.com Site Issues, Support & Help||1||08-03-2011 03:09 PM|