Okay, maybe not...Photobucket is being a bit of a pain and uploading from my computer slowly, so why that happens, I will discuss other things.
***IMPORTANT - The following information in updates that I post as the day goes on are MINE. They are my best attempt at relaying information I receive and paraphrasing what has been said in order to best benefit the community while not crossing toes with those working for the event or otherwise***
When I arrived on site, I found the event to be well designed and plenty of information for those that are interested, but have not followed the car like many on this board have. Everything is clear cut, but the Hyundai representatives - they are called Product Specialists at these events - went out of their way to make sure everyone has a good time and answer any and all questions to their best ability. That being said, as soon as I informed them that I am a Senior Member on gencoupe.com and would be updating the website as the day went on, I was immediately introduced to one of the head product specialists at the event.
First, he asked me about the website and things about who we are. I kindly gave him a breif overview and introduction. He then immediately asked what is the general consensus about the car among owners and prospective buyers. This is where I spoke with him about the recent issues the board members have posted about. These include...
1) Rev hang issue
2) AC problems
3) Fit and finish issues (Hood, rear quarter window, sunroof visor, etc.)
4) Production issues, delays
5) R-Spec availability and pricing
6) Any and all Navigation information
7) Dealers Not working with Buyers
8) Will Hyundai bee splitting soon to have a second "Premium" brand (a la Toyota/Lexus, Nissan/Infiniti, etc.)
He immediately took one of the business cards that I made and began to write down all the information as well as give me straight answers for most of the questions and concerns.
1) Rev hang issue - I told him about the miscommunication between the dealers and Hyundai corp. about a reflash to fix this issue. To date, Hyundai corp. says there is a reflash already out and being implemented, but that the dealers can't seem to see it on their side. He stated that he would report/ask the field engineer he knows for a TSB or similar information and will then email it to me so that we have the proper infromation to give to the dealer to look things up. -To be continued-
2) AC problems - He was initially aware of the problem, but mentioned that at the event last week there was reports of similar problems. He stated that he has already forwarded that information to the proper channels. He also took down in detail all the description of problems that I referenced from the website from owners from AC antifreeze being low and needing a recharge to those that are still having issue. He said he would send this additional information through the channel when he files his report this coming Friday. -To be continued-
3) Fit and finish issues - he was not aware of this and stated that he would report it to Hyundai corp. so that they can begin checking at port to see if it is a port or dealer issue. -To be continued-
4) Production issues/delays - he basically stated what Mr. K said when he interviewed the CEO about 2 weeks ago. The biggest reason for delays was that production was not fully up to speed as they were getting the last kinks out of the car before going into full production. He stated that by the end of August, it would be full speed and we should start to see starting then a higher volume at ports/dealers.
5) R-Spec availability - He stated that, barring any major issue, the R-Spec will start to be available in the latter half of September of this year with a MSRP price of 23,750. No major changes have been made to what the trim will have since the initial press release in Las Vegas back in January.
6) Navigation - this is probably the biggest thing people have as of late been asking about. The following will add/confirm/or be new information, so listen up:
A) First 3.8 with navigation arrived at port in California this past week and was transfered to Hyundai Corp. of North America as a showroom car. Navigation is already being implemented and all coupes as coming into port as of the end of August should have the navigation where applicable.
B) Navigation will become STANDARD as part of the trim level for ALL 3.8 Track and GT models and will increase the MSRP $1,000. No exceptions.
C) Navigation will become OPTIONAL as part of a package add-on for the 2.0T Premium with AUTO Trans ONLY. Additionally the AC will be upgraded to the Auto temp style found in the 3.8 trims as well. This package will add an additional $1,250 to the MSRP of the 2.0T Premium Auto transmission model.
D) Retrofittable - the nevigation should be a retrofittable option as of this time. You will have to order the parts and have it installed either at your local Hyundai dealership of through a third party (warranty on parts will only be acceptable with dealer install). They will try to send me updates on this with a ballpark for the cost of parts should they get a hold of it anytime soon.
7) Dealers Not working with Buyers - While he acknowledged that dealers are independent, he also stated that Hyundai is beginning to aggressively check in on dealers as they understand that the how things use to work won't fly now that Hyundai is trying to raise its image.
He went on to listen to the horror story that I breifly touched on from this thread
So, he was nice enough to provide me a telephone number that we can call and report dealerships so that Hyundai Corp. can look into it should they see a pattern. I am not sure if this number is already out there somewhere, but here it is...
He stated that you may have to be a bit persistant, but there is a section for complaints through that phone number and encourages up to report any and all dealers when possible and plausible. Now, a thing to remember is that this SHOULD NOT
include dealers that won't trade or pricing or other things that they are within their right to do. Remember that they are independently owned and operated. What it is for is those dealers that, for instance, treat a customer inappropriately. Hyundai Corp. doesn't like that anymore than we do as consumers and is trying to work with dealers to keep them from doing that, again, to help promote the brand image.
8) Hyundai plans to split into a second luxury brand - Hyundai at this time does not plan to do this. They did the profit/expense studies and found that it would require 2 BILLION to start that up. While they want to go that direction eventually, they do not plan to do this for several years
Finally, to end this long update, the pictures are uploaded so I will add those next. I also have video, but that will have to wait until tonight as I have limited battery on my laptop.