Beware of R2C Performance Products. - REVIEW - Hyundai Genesis Forum
 
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post #1 of 7 Old 01-28-2019 Thread Starter
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Beware of R2C Performance Products. - REVIEW

Hello GenCoupe owners;

Its with a heavy heart, that I write this review. I will admit that before I get into it. I have owned two 2010-2012 Genesis 3.8 R2C Intake systems. Purchased from BTR, and another store. Both interactions with them were AMAZING, TOP notch, with excellent shipping times and customer service. With that, Let me write about my current\past experience with R2C in hopes they will read this, and right what's going on.

I purchased a new 2012 Gen Coupe 3,8 Track with the hopes to reequip my ride with what I had on my last Genesis 2011 Track. (mods in comments below) I was looking for a R2C intake and decided to call R2C directly. I spoke with Colin, the sales manager. This is back on September 2018, (27th). I placed an order for a new in-stock (he stated he verified) R2C intake for my Genesis for $199.00 shipped and taxed. This sounded like an amazing deal as I have bragged about the quality and how much I loved the style and tone. He said I would have it within 3-5 business days as it was coming from IL. I was cool with that and ordered. This is the beginning of my nightmare. As of today 1/28/2019 I have still not yet received my intake. I've given them every single excuse and benefit of the doubt in being polite, kind, and waiting for them to get it to me. I have multiple emails, text messages, and countless phone calls and voicemails I've left at their store phone number which they've changed since the original order. I've been told by Colin that the reasons for the delays have been as follows: They had a fitment issue their team found. They changed the company that was providing them some of the parts. They had the package lost at UPS, they had the in their shipping inventory warehouse and they forgot to send it out. They sent it out, but couldn't find a valid tracking number, the last most recent is that they had a large box at the local UPS store that never got scanned in and shipped out. (The last excuse was given to me back on or around Jan 14th 2019) I've tried so many times to reach out to them, requesting my receipt; been told via text's from Colin that they don't issue receipts until a shipping tracking number has been provided. I've been given a fake UPS number twice, both times I asked UPS to verify and they said they had no idea where that number came from. I was promised a refund back before Nov 24th 2018 to go back to my credit card. That refund has still never happened. They've stated that they switched credit machines, their accountant forgot, they had delays, they've been busy, snow storms, large orders from other companies causing delays in processing. They said he would send me a check, that never happened. Was told then that I would have a refund processed back to my Credit card on Dec 14th; that never happened. I finally got a hold of R2C after about 2 weeks of phone call attempts, and told by Colin again that I would have a paper check within a few days. X-mas passed, new years eve passed, nothing. He emailed me asking if I ever got the refund. I told him no, he said accounting would cancel the check and issue a new one. This still never happened. Finally on Jan 14th he said I would be receiving the intake and refund and apologized about all the delays by that Friday (the 18th) still nothing. Supposedly he has also spoken with the Senior management about this. I've asked for their names, phone numbers, etc. And he has yet to acknowledge that request. I've since spoken to a few vendors here, I won't name them out of respect, but they have also cut dealings with R2C performance directly due to also being stuck with orders they've paid for, and never received.


To help strengthen my concern; here is something I found two days ago; https://reviews.birdeye.com/r2c-perf...-llc-251945056

You will see the last year they've had 22 complaints, with a 1 out of 5 star issue with the VERY same exact issue.

My goal of this post is to provide accurate factual information and help people be careful of on-line transactions of their products. As they sell a wide range of products for multiple applications. Perhaps I have the worlds most unbelievable luck and every single thing they've stated is accurate for why nothing has happend.. just cant imagine for the life for me taking 4 to 5 months to get a intake.

.- 2012 Track 3.8 (Auto)
.- SFR 1.5 ECU Upgrade.
.- Injen-Short-Ram Air Intake
.- ARK Performance R-Spec Headers.
.- ARK Performance Downpipe w\Test Pipe.
.- ARK Performance Grip v2 Cat Back Exhaust.
.- DWS 19inch tires
.- R1 Concepts Drilled / Slotted Rotors.
.- StopTech Stainless Steel Brake Lines Front/Rear.
.- PosiQuiet Pads.
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post #2 of 7 Old 01-28-2019 Thread Starter
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BBB Complaint Filed.

.- 2012 Track 3.8 (Auto)
.- SFR 1.5 ECU Upgrade.
.- Injen-Short-Ram Air Intake
.- ARK Performance R-Spec Headers.
.- ARK Performance Downpipe w\Test Pipe.
.- ARK Performance Grip v2 Cat Back Exhaust.
.- DWS 19inch tires
.- R1 Concepts Drilled / Slotted Rotors.
.- StopTech Stainless Steel Brake Lines Front/Rear.
.- PosiQuiet Pads.
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post #3 of 7 Old 01-28-2019
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I purchased my R2C intake from UniqPerformance in 2016, no issues with receiving my order. At the time it was the intake to have!
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post #4 of 7 Old 01-29-2019
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Im sorry to hear

I was going to buy their intake system in Dec, but when i learned they were closing shop I felt more comfortable getting a different brand

Sucks cause i like supporting smaller shops, but more often than not this is the end result.

2014 Genesis Coupe 3.8 R-Spec

Injen Intake
Megan Racing Motor Mount
6000k HID Headlights / LED Fog Lights
ENTHUSPEC Performance Sub Frame Collars
Mishimoto Oil Catch Can
Aluminum Pedals
Front Lip
DBA Rotors
StopTech Brake Lines
HELLA Horn
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post #5 of 7 Old 01-29-2019 Thread Starter
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Yea.. JCell I agree. Just really bad for them to tell people (Including other vendors) they have items in stock, then take money and bail. The fact he still contacted me up to Jan 14th of this year swearing to refund me is amazing. Their phone number still works just goes to a voicemail every time.

.- 2012 Track 3.8 (Auto)
.- SFR 1.5 ECU Upgrade.
.- Injen-Short-Ram Air Intake
.- ARK Performance R-Spec Headers.
.- ARK Performance Downpipe w\Test Pipe.
.- ARK Performance Grip v2 Cat Back Exhaust.
.- DWS 19inch tires
.- R1 Concepts Drilled / Slotted Rotors.
.- StopTech Stainless Steel Brake Lines Front/Rear.
.- PosiQuiet Pads.
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post #6 of 7 Old 01-29-2019
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I was told by the dude that runs Import Shark that R2C stopped making them May of last year. He also said at the time there was no plan on anotherbatch in the future.(My inquiry was in July 2018).

Ahh, you don't need to spend 200.00 on a Hot Air Intake anyway..................

Here we go again !
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post #7 of 7 Old 01-29-2019 Thread Starter
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True @Gaijinn ,

but its still the point. The dude is a con. I flat out asked him in Sept, if he had them in stock, and available. BTR had told me prior that they didn't have any (This was around Oct) and I couldn't find a used one here or anywhere. So when he was like, ya man I got it in stock, and can get it to you, no problem.. just sucks.. $200 or $20 just sucks, and I hope no one here has to ever deal with that type of experience. At least BTR, and the other vendors here are legit and handle issues.

.- 2012 Track 3.8 (Auto)
.- SFR 1.5 ECU Upgrade.
.- Injen-Short-Ram Air Intake
.- ARK Performance R-Spec Headers.
.- ARK Performance Downpipe w\Test Pipe.
.- ARK Performance Grip v2 Cat Back Exhaust.
.- DWS 19inch tires
.- R1 Concepts Drilled / Slotted Rotors.
.- StopTech Stainless Steel Brake Lines Front/Rear.
.- PosiQuiet Pads.
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