Any Action at ATQ? - Page 6 - Hyundai Genesis Forum
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post #101 of 195 Old 01-14-2016
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Originally Posted by GenCoupeGeek View Post
Do you think all these companies started as multi-national entities? They became multi-national companies because they fulfilled a need and they did it better than anyone else. My point is that if ATQ wants to be on the same level as these great companies, they're going to have to adjust their business model and quit pissing people off.

Aside from that, I keep hearing how Tomi is too busy to answer customer inquiries on products that they have ordered and paid for; yet, he has time to create a whole new persona so that he can come on to the forums and defend himself and promote his product? How is it that someone who professes to be so busy can afford to take hours out of his day (while presumably hard at work making your parts) to engage with dissatisfied customer complaints on a public forum and cannot make the time of day to deal with them one on one when he had the chance?
Well Garrett got its start, and break with government and manufacturer contracts, not the general public and since big business understands minimum purchase requirements, deposits and restocking fees, they became successful.

Funny, I just received a delivery from one of my suppliers on Euro parts and in tiny print at the bottom of each invoice:

"No return on electrical, special orders or chemicals. No parts accepted for credit without invoice. 10% will be charged on returned items. No returns after 10 days."

This is from a little family run business in Charlotte, NC, that has been there since 1967. They haven't stayed in business by giving away the farm. We spent $163,443.53 with them in 2015 and I still cannot return ATE brake fluid or Motul VW507 oil to them.

I set the same rules out to my customers, prime example, I have a set of intake valves for a Saturn Outlook on my desk. They were a non-refundable special order and he knew that. He decided once he received them he didn't want to do the job. He has gotten none of his money back, they are on consignment, when/if someone calls for intake valves on an Outlook again, I will sell them and then he will get his money. He made the choice to go a different route after I had tracked down these valves.

As for Tomi and replying here, I am sure it is pretty clear that ATQ is not his primary source of income. It is just like how I am replying now, at my job, between phone calls, text orders and online orders.
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post #102 of 195 Old 01-14-2016
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Originally Posted by 84FordMan View Post
As for Tomi and replying here, I am sure it is pretty clear that ATQ is not his primary source of income. It is just like how I am replying now, at my job, between phone calls, text orders and online orders.
Perhaps his time would be better served dealing with customers directly with their issues than creating personas to argue on public forums? I know... crazy idea... I don't know what I was thinking.

And so.. just to be clear... do you think that Cliff Garrett woke up one day and the government plopped a ton of money in his lap because he was such a great guy? Or.... maybe it happened just the way that they said on their website:

Quote:
The heritage of the turbo business began in 1936 when young Cliff Garrett formed his company in a tiny, one-room office in Los Angeles. With encouragement and financial support from friends like Jack Northrop and Harry Wetzel, plus $5,000 he borrowed on his own, Garrett founded the company that would later become the Garrett Corporation. Number of employees: 1. Number of customers: 1.

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post #103 of 195 Old 01-14-2016 Thread Starter
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As the Original Poster of this thread, I'll recap my position.
I placed an order almost ten months ago for short-throw shifter, shifter bushings, rear shifter bushing, and subframe collars. I received everything but the shifter, and they seem to be good products.
I waited over seven months for the shifter, receiving monthly "within the month" promises the entire time, until I finally gave up. I, too, had to eat the service fee for the refund. But I didn't want to deal with him any further, so I didn't protest.

Now it's been almost ten months since I ordered the shifter, and apparently no one has received one in that time. Beginning to suspect that ain't gonna happen?

How many others are waiting? Will they get 90-something % of their money back? Or perhaps nothing?

Incidentally, my GarageLine TurboXS or whatever it's called shifter, mated with ATQ bushings & collars and Megan Racing tranny mount, has done me proud; during several forays into the twisties of the Smokies areas - Dragon, Blue Ridge, assorted parkways, etc.

- Ted
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post #104 of 195 Old 01-14-2016
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Originally Posted by GenCoupeGeek View Post
So why waste your time trying to defend him? If his products and services speak for themselves, then he needs no defense. Great companies didn't become great because they had little minions running around slapping anyone who might complain about the product or service that they received... they instead work with the customer to make things right. If ATQ can't make it right, you running around slamming on those who complain won't make it right either.

And... just to be clear, I see a lot of competitor parts on your build list. So.. I guess you'll be on the side of the road with the rest of us, huh?
for the record all my " competitor" parts that i have on my list are because at the time i purchased them, they were not offered by ATQ. And im not slapping anyone around. trust me i have had my fair share of shitty vendors, and poor customer service. Invision Automotion almost took me for $2300 until i filed a lawsuit. it wasnt untill i submitted a 56 page document showing proof over a years worth of time that i had been strung along. fyi he used to be part of this forum too. found out later i was one of hundreds of people that got great customer service and then got screwed at the very end. you could say i defend a little because i know and understand ATQ's back story

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post #105 of 195 Old 01-14-2016
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Again, great companies don't need a sycophant fan base to succeed. If ATQ is all that, they'll do just fine regardless of who complains.

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post #106 of 195 Old 01-15-2016
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Honestly if you think you can do better, please do. Otherwise, sight tight & silent until your parts arrive. They're worth the wait, anyone with ATQ parts will confirm that. There is very high demand and currently no way of him to keep up with it.

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post #107 of 195 Old 01-15-2016
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LOL... is that the official Canadian position? Shut up and don't worry about your money? If you have been following the conversation, the person who posted said he cancelled his order and got a partial refund in spite of the fact that the part was not even built yet. How is that good business? w/r/t the OP... I think what I am hearing you say is that if it takes over a year for Tomi to fulfill an order, that it's perfectly worth the wait in spite of the fact that the OP paid for the item in full on day one? Now, if the OP ordered a Space Shuttle, the wait is justified... but a short shifter?

And how does it look when Tomi spends time promoting ATQ on the forums under an alias but ignores the fact that he's "behind" on production to satisfy existing orders from people who have already paid him the full amount for their order?

I'm sorry, but you cannot convince me that a short shifter is worth waiting a year for, no matter how good it is.

btw... saying that a company has a high demand and there is no way for him to keep up is a great way of ensuring that people reading your post avoid ATQ because you are essentially telling them that they will not get their part in a reasonable amount of time because the company is incapable of keeping up with their existing orders. Congratulations. You are helping Tomi by steering potential customers away from his product.

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It's also obvious that Tomi (blacklight) has no intentions of refunding this customer by the way he kept referring to him as an "ex-customer".

You sir.. have been blacklisted by ATQ. (Join the club. LOL)

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Luckily this wasn't a back alley deal. This was paid through PayPal, so I'm not worried. There is plenty of buyer's protection and I already filed a claim with pages and pages and pages of proof.

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Imo, it is worth the wait, yes. I watched for when he would be expecting a batch order, placed order, received when the batch came in and was approved for quality control. So many of his delays are caused by mass production failing inspection. Would you rather receive a faulty part quickly or wait for a proper part? I don't mind waiting. Supporting a fellow Canadian business, small operation, start to finish process managed by one man.
People are free to go buy lower quality parts and receive them next day because they were mass produced over seas. I'd rather pour the quality into my car rather than have parts fail while driving on the highway.

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post #111 of 195 Old 01-15-2016

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Quote:
Originally Posted by ncrashb View Post
Imo, it is worth the wait, yes. I watched for when he would be expecting a batch order, placed order, received when the batch came in and was approved for quality control. So many of his delays are caused by mass production failing inspection. Would you rather receive a faulty part quickly or wait for a proper part? I don't mind waiting. Supporting a fellow Canadian business, small operation, start to finish process managed by one man.
People are free to go buy lower quality parts and receive them next day because they were mass produced over seas. I'd rather pour the quality into my car rather than have parts fail while driving on the highway.
Last I heard, he has partners. Does he even do his own machining?

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...People are free to go buy lower quality parts and receive them next day because they were mass produced over seas. I'd rather pour the quality into my car rather than have parts fail while driving on the highway.
I did receive my Other Brand within three days. "Lower quality"? Not in my own experience; it's held up fine after much spirited driving on enthusiast-paradise roads.
And cost half as much.

- Ted
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post #113 of 195 Old 01-15-2016
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Originally Posted by ncrashb View Post
Imo, it is worth the wait, yes. I watched for when he would be expecting a batch order, placed order, received when the batch came in and was approved for quality control. So many of his delays are caused by mass production failing inspection. Would you rather receive a faulty part quickly or wait for a proper part? I don't mind waiting. Supporting a fellow Canadian business, small operation, start to finish process managed by one man.
People are free to go buy lower quality parts and receive them next day because they were mass produced over seas. I'd rather pour the quality into my car rather than have parts fail while driving on the highway.
I got it... quality parts. Have you even tried to break a short shifter? Can it even be done? How about this, UniqPerformance makes a short shifter. They are Canadian. I ordered mine from them and got it in a week. Made in Canada by Canadians. Would parts from this Canadian vendor be lower quality than the parts made by your Canadian supplier just because I got what I ordered in a week?

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post #114 of 195 Old 01-15-2016
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I got it... quality parts. Have you even tried to break a short shifter? Can it even be done? How about this, UniqPerformance makes a short shifter. They are Canadian. I ordered mine from them and got it in a week. Made in Canada by Canadians. Would parts from this Canadian vendor be lower quality than the parts made by your Canadian supplier just because I got what I ordered in a week?
Lol generalising at its finest.... Please stop it. reading all of your recent post kind of makes me laugh... " Is that your only argument Canadians?" I mean really? Of course he make super duper quality parts. Having a problem to deliver a quality product in a timely manner isn't professional. As well as making customer pay for a product that is not even onto the drawing boards yet. It can lead to legal issues if it does not come to fruition. I am Canadian and guess what? I differ from the mold That "us" Canadians seems to all be in by your criteria.

Working for a huge multinational R & D center we see a lot of spying as well as copying. My huge problem with you arguing? My point is: Are the parts made by the other manufacturers of lesser quality. Of course not. Are they the most optimal thing you can buy for your car? Surely not. Just like coil springs, short shifters, intercooler ... Ex for easier comprehension. Compare a garret intercooler to an ebay one. They both get the job done but one is way more efficient than the other.

Comparing a company ran by a single guy to a high production facility isn't fair. I don't say they are not to be blamed for the, what seems like an eternity, wait. But geez, could one only understand that ATQ is victim from its success and quality? The customer base growth was way bigger than anticipated. I think it's sad to see such an innovative company struggle from its success.

I'm not excusing in any way the fact that he did not refund a fellow owner fully when it was asked. For that, I agree, it was improfessional from their behalf.

Im a really satisfied customer of ATQ, and their parts are really thought well! And as you pleasingly say: quality one for sure If you are not in a hurry, and until ATQ shifts in high gear, I can highly recommend someone to get their parts. UniqPerformance is another innovative company and Rob is absolutely incredible at customer service. Just a little shout out My only gripe is about people bashing on small companies that do their best to keep up with demand while getting copied and getting those parts sold for cheaper while all they did was back engineering. And then ask yourself why we don't get so much aftermarket.

End of my rant.

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post #115 of 195 Old 01-15-2016
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Do you think ATQ is the only small company on the planet to have these issues? Most won't survive because of the very problems you point out. What is the first indicator that a company is dying? When they can no longer keep up with orders and have to resort to deception to stay afloat.

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post #116 of 195 Old 01-17-2016
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Guys, the short shifters will arrive at their HQ on Feb 5th and will start shipping them the 7th,8th, and 9th. So its all good. Everyone's happy.
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Guys, the short shifters will arrive at their HQ on Feb 5th and will start shipping them the 7th,8th, and 9th. So its all good. Everyone's happy.
Happy!

(click on it)

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post #118 of 195 Old 01-18-2016
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Guys, the short shifters will arrive at their HQ on Feb 5th and will start shipping them the 7th,8th, and 9th. So its all good. Everyone's happy.
The last promise was Jan 22nd, made last week. Yet another untrue time frame. Why anyone would continue to do business with this crook is beyond me.

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post #119 of 195 Old 01-25-2016
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So im debating on ordering the collar kit and bushings from atq. Has anyone ordered them recently? If so how long were you waiting? Im in canada so it wont be crossing any borders
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Just talk to Tomas directly. He's on facebook and is usually responsive. And if he's not, ATQ isn't for you

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