15,000 Mile Service

I didn't do it. Called the dealer. They didn't send me a 15k thing, probably cuz they didn't expect me to have 15k after 6 months, but they sent me "3 month" and "6 month" check ups. Talked to a diff dealer (same sales group) when i took the car in for bodywork and he said, oh that's just checking fluids, rotating tires if necessary, making sure everything broke in right...to which i said "I check my own fluids, change my own oil, and the tires can't be rotated, they're staggered and directional" to which he said "oh well, then **** no it's a waste of money". Not sure what they do for 15k, can't remember the sheet, but I'm already on 22 so I GUESS IT DON'T MATTER! check ur manual...see what it says, and then make up your mind. my .o2

Edit: They also replaced my shift boot and linkage bearings because I was complaining so I didn't need that. But I mean, it's up to you. Having a clean car that's had every single recommended service is really good for resale...plus if something goes wrong you have all of that data to back it up. It makes it harder for them to deny warranty...

98tib said:

That's completely false. If you had that experience you were taken advantage of. The dealer CAN NOT require you to have work done there nor force you to have maint done at a repair shop. You can easily say you did the maint check yourself. The only thing you have to prove is the parts required for that mileage check were purchased. I work for a dealer service dept for the last 10 years. That is absolutely shady what they did. They can not prove you dodnt chefk that stuff yourself at the required mileage.

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Actually, per the warranty documents I had, I was required to keep receipts or proof that the maintenance was performed. Oil changes/etc are easy. Inspections are not. Also, unlike most warranty coverage, failure of a part from failure to perform regular maintenance is not covered. In this case, you have to provide proof maintenance was done...the onus of evidence is on you, unlike "normal" part failures.

Another fact of the matter is that you don't deal with a court system for these claims, you deal with an Arbitration committee. For free, you get a quick answer. For $200 (actually, $275 your cost for Hyundai Warranty...it's in the warranty book) you get a "case." The quick answer from arbitration was:
1-CV joint failures are caused by foreign particles inside the boot.
2-Foreign particles can only get in the boot if it is damaged.
3-Failure is not caused by these materials in <5000 miles.
4-Your boot was cracked
5-With the above in mind, the boot cracks caused the failure, regular inspection would have uncovered this, you can't prove you did them, Arbitration finds for the warranty company. Insert $200 for a possibly different answer.

They used good logic, I can't fault them for it, but I was rather surprised I had to come up with evidence I looked at a CV boot. I documented oil changes/etc, but not routine inspections.

By the way, a reman CV was $100. Nissan would have used reman anyway. So it cost 1/2 as much to eat the cost as it was to fight a possibly losing battle. Yes, it was shady, but a free-with-oil change certification from a garage says you have proof and the problem just dissolves.

rodemax said:

Actually, per the warranty documents I had, I was required to keep receipts or proof that the maintenance was performed. Oil changes/etc are easy. Inspections are not. Also, unlike most warranty coverage, failure of a part from failure to perform regular maintenance is not covered. In this case, you have to provide proof maintenance was done...the onus of evidence is on you, unlike "normal" part failures.

Another fact of the matter is that you don't deal with a court system for these claims, you deal with an Arbitration committee. For free, you get a quick answer. For $200 (actually, $275 your cost for Hyundai Warranty...it's in the warranty book) you get a "case." The quick answer from arbitration was:
1-CV joint failures are caused by foreign particles inside the boot.
2-Foreign particles can only get in the boot if it is damaged.
3-Failure is not caused by these materials in <5000 miles.
4-Your boot was cracked
5-With the above in mind, the boot cracks caused the failure, regular inspection would have uncovered this, you can't prove you did them, Arbitration finds for the warranty company. Insert $200 for a possibly different answer.

They used good logic, I can't fault them for it, but I was rather surprised I had to come up with evidence I looked at a CV boot. I documented oil changes/etc, but not routine inspections.

By the way, a reman CV was $100. Nissan would have used reman anyway. So it cost 1/2 as much to eat the cost as it was to fight a possibly losing battle. Yes, it was shady, but a free-with-oil change certification from a garage says you have proof and the problem just dissolves.

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yes you are required to maintain your vehicle for warranty, but, maintenance is just that, maintaining your veh by doing the regular preventative maint. you can not maintain a cv boot, you can only inspect it. if its cracked the part should not have failed in the first place. regardless the boot should not have failed that soon and there is nothing you could have done to maintain it to prevent it from failing. even if you had the 15k service and then at 20k the boot was cracked whats the difference they can not prove when it cracked. you were taken advantage of is the bottom line. UNLESS, they said you caused the tear which would be a valid point and that would not be under warranty, that would be outside influence. a boot does not usually tear on its own. there is a difference between being cracked and being torn, cracked it s defect or premature wear a tear is done by outside influence.

you don't deal with the court unless you choose to go to small claims court, you do not have to use the arbitrator, they are supposed to be impartial but we all know how that works. by going the extra step to the court system the dealer is bound by the letter of the law in which case you would have won.

i process warranty claims every day, general rule of thumb is that any physical damage to any part is not warranty unless caused by a defect in that part or another part causing the damage which would be collateral damage.

this is all from experience, when i first started doing this i worked for a shady dealer (which i quickly left because of their practices just like this) and they would go to court all the time for this stuff and lose, but their theory was they get away with it more often than not so it was worth it. they were the definition of bad dealer and a dealer that gave the good ones a bad name.

Lauren said:

I don't think the 15,000mi service is different than the 24,000KM one.


Involves a brake service, oil change, alignment check etc... Your tires should be switched - fronts swapped and then rears swapped. Of course you can't rotated them, but you can switch.


They can't force you to do those maintenance services. However, if your brakes were to seize and fail at 20,000 - 25,000 miles and it was because you failed to do the recommended manufacturer servicing, it wont be warranty...

EDIT: forgot to also add: as long as the work is DONE PROPERLY, you'll be fine. Doesn't matter if it's by your self or a local garage.

Like me, I do my own work on my car, or have one of my mechanics work on it. I know it's done correct, so I wont have any issues. I do remmond as well at least taking it to the dealer once or twice a year to have them look it over.. Helps keep a trained eye on anything going on with your car

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yes it will, for the same reason i stated above, there is nothing you can do that will stop a caliper from seizing, the only way you can find a bad caliper is after its a problem, there is no way to maintain a caliper, the only inspection you can do is to see if its leaking and that wouldn't cause it to seize. they have no way of telling if the problem started 10 miles ago or 10,000 miles ago.

also you shouldn't rotate radial/directional tires from left to right. it can cause problems, i have seen the entire tread seperate off tires after doing this.

the main reason for these "checks" is to get you used to having them, this way at xx,xxx mileage they say "Mr. Jones we noticed you need a front motor mount and it will be this much..." you cant say "why are you checking my motor mounts and all i came in for is an oil change?" and get all pissed off and not go back because you think you are trying to take advantage of you and "looking" for things to sell you. another reason is its also a great selling tool to let people know when stuff is coming up. we tell people all the time for example "we checked your brakes and you have 6k+ left on them we'll keep an eye next visit to see how their doing but you should get another oil change or so out of them." this way at that 6k+ mileage later they are not surprised they need brakes and can plan accordingly and expect to have the money ready to have them done.

Isoken said:

Dealers can't void your warranty. They can only deny a claim if what you've done to the car caused the issue.



There's this highly common birth deformity that is quite common in almost every species of animal. They are composed of loose skin and cartilage, and generally form in twos, developing one on each side of the head. The layman's term for these is commonly referred to EARS. You don't need to look under the hood to know somebody has a blow-off valve. You might need to get your hearing checked.

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1) I'm not dumb and that is basically what I was saying in my post. I literally said "They will probably tell you your BOV voids the turbo warranty and lowering springs void suspension related components. Not that they can prove these mods caused any issues, but that is probably what they will tell you. Whether or not they hassle you when/ if you actually have an issue may be different." Meaning, they will tell you it voids the warranty because they can say whatever they want, but whether or not they try to enforce that when you have an issue will be different. That is also why I laughed and drove away. I'm well aware of the Magnus-Moss act that everyone throws around like they understand what it means. He asked if he was going to have any problems and I said Yes, because most likely they will try and feed him lines about how the things he did void the warranty, unless, as I stated, he gets a dealer that doesn't care. Protip- most of them do care.

2) So if I vent my stock BOV to atmosphere does that mean it is aftermarket? It sure would sound the same as my Forge...:squint:

I'm just being a smartass