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Discussion Starter · #1 ·
Thought I would share this..
I was washing the coupe a few weeks ago and noticed that I had clear coat peeling off of the back bumper right where the bumper meets the quarter panel near the wheel well.
This car is 4 weeks old at the time, so I went straight to the dealer and they had no problems taking care of it.
When I dropped it off, they said about 3 days until it was done. They have a color matching division that takes care of these things they said. I went over and looked at the shop and it looked like a body shop, so I went on my way. 3 days pass, no call. I call them, they said they were waiting on a bracket for the bumper. I'm assuming they broke one in the process. Weekend arrives, no call. Monday comes I call them again. "We're waiting on the clear piece that protects the bumper when you load the trunk, should be here today but the car is done." OK then, Monday passes and I call right at 6 p.m. (closing time) to see what is going on. "Fed Ex didn't show up, so it will be tomorrow." *sigh*. At this point I was pretty patient but getting a little stressed. Tuesday comes and guess what, No call. I was busy at work so I waited until Wednesday. Finally...."O.K., It's ready to go! I'll have it here in 2 hours from the shop." 4 hours later, I drive from work on my lunch break, which is a 50 minute drive, to go get it. Pull in the lot and don't see it anywhere. I went to the service advisor, and he said "Oh, Yeah, I have to go get that car." Now........ I'm pretty understanding usually, and I'm not sure what happened here, but I EXPLODED in that shop. I feel horrible today, but seriously a 3 day job taking 10, and no communication at all about it wore me out. I then took the loaner car to the "Body Shop" and pulled up next to my car. First thoughts? "Oh, My Casablanca White Coupe has a blue bumper!" Yes, it was effing BLUE. Not kind of blue, like black primer under a thin layer of white kind of blue. The goon at the place told me there would be variation because of the plastic. I got the manager and said "What color is my car?" He Said white. I said "what color is my bumper?" He looked hard, took a few different angles, looked at me and said nothing. I said "Go on man, what color is it"? "Blue" he said. Ok, new appointment to repaint AGAIN. As I'm looking, I noticed every single sharp point on the bumper where it attaches to the car had paint chipped off as well! I was steaming, but what can I do? I got in, said call me later and we will figure this out. I just wanted to drive it again after 10 days of being stuck in a 180hp base model Sonata. Now here's the kicker..... As I'm driving I hear a rattle, really bad. They broke the steering wheel/horn cover in what I assume was an attempt at unhooking the airbag for the bumper sensor. The car was filthy as well, dust all over, floormats were covered in boot prints, door panel was covered in handprints. Anyway, I'm going there today to either get this fixed NOW, or get a new one. The amount of orange peel in that bumper was so bad.... I bought this white one because the paint was like GLASS. I'm not too sure they are capable at all at fixing this. Any suggestions on how to handle this? This car has less than 1000 miles on it, and I haven't even made my second payment! This is my 3rd car from there in 8 years, so I expect a little loyalty from them, but we will see. I'll check back later with an update.
Had to vent......
 

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That's horrible! Hope it all works out and you have your car back ASAP!
 

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You should post location of the dealership.

Unfortunately, it will probably never match the original unless you go to a quality custom body shop (of course you will pay for it having it done right).
 

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WOW, unfortunately I have nothing but issues at Hyundai Dealers with my last 2 Hyundai's, and they will be my last.

It seems Hyundai has a great product, their sales departments are great..................But when it comes to service, especially anything to do with warranty it's like dealing with your insurance company, and stress, non-communication, and poor service and quality seems to be the norm.

Sadly, if Hyundai were to open their eyes, and step up and reform their dealers, their practices and procedures they would be a true rival for Honda and Toyota. Sadly they seem to be stuck in the "economy car" style service departments where "that'll do" is good enough.

Like I said, it doesn't seem to be a corporate issue with Hyundai, it's their useless dealers who screw it all up...............

I feel your pain, as someone who was left with a $700 repair bill to repaint my peeling clear coat on my front bumper, even though I first brought it to their attention at 58,000km at 18 months of ownership. I was told, to bad so sad at 70,000km when I started pushing them hard to fix it. (warranty expired at 60,000km/3yrs).

Duro
 
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Yoda
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Had some work done at Caliber Collision near Boerne, TX, and they did a great job of paint matching. My GC was red though, so it might be a little easier to match. Go to the GM. Don't deal with anyone else at this point. JAT
 

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Hyundai service departments are all GARBAGE. They will be the reason Genesis brand fails unless they don't start opening up Genesis brand only dealers soon. Hyundai's service departments (3 by me within 20min drive) are all ran like some amateurs who just started that day, had no training or guidance, and are just figuring it out as they go, and are understaffed to boot, so there's a line of people 10 deep waiting on one ****ing service writer. I've waited 45min to simply drop off my car for a simple oil change when I made an appointment to do so. If the Ford dealer that day had any decent 11+ GT, I would've traded in my car that day. I go to Ford to drop off my Fusion for an oil change, I barely pull up and there's a guy with a tablet walking to me, gets my info, verifies work to be done, checks the car in, takes the keys and 2 minutes later I'm done and on my way.

For your situation, I would take the car and get estimates from a reputable shop. Take said estimates to the dealer for reimbursement. If necessary, threaten legal recourse. You might also see if any of this would be covered by your insurance company, worst case you pay your deductible up front and they deal with it, then they seek reimbursement from the dealer. I had a buddy with a White '10 2.0t track have similar issues, car went back three times for a simple fix that they continually made worse each time. Eventually had to get Hyundai Corporate involved and they came down on the dealership hard.
 

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Discussion Starter · #8 ·
Well, got the call Friday that it was done. I went to the body shop and pointed out everything that was wrong about a week ago. All the edges that were chipped (actually it was sanded too much after final clear was applied) and the orange peel and different hue. They brought in a specialist (whatever that's worth) this week to do the final spray. They said it's a 3 stage paint that is a monster to match up. When I picked it up, I was really REALLY pleased with the result. They nailed it this time. Hopefully they learned something from my car for future issues on other peoples cars. The color is dead on, and the edges look great. They did a refit on the bumper as well and really lined up the body lines nice. I'm pleased with the result, but honestly I wasn't prepared to be. I was full of steam when I arrived, ready for a fight. Finally it went right!!!

I Didn't get a survey this time on "How did we do", Imagine that.........HAHAHA
 

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Discussion Starter · #9 · (Edited)
Always had issues with this dealer.........
Last one was My Genesis Sedan. They had an update for the maps. 8 hour update they said.
Half way through the update, the battery went dead because the service guy didn't plug in the battery charger that was hooked to the battery.
Took them 2 weeks to figure out the electronics, they couldn't get the interior lamps to come on after that!
What a clown show up there.
 

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shorttrack
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I would never purchase another Hyundai,ever.Like my car but the stealership is a big rip off .
 

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It's a case with the dealers, pay peanuts, get monkeys. Most just want to sell cars to make big bucks quick, really by selling auto loans, their not that interested in service after the sale and hire and pay service personal accordingly, some get it and are in it for the long haul and do put money in their service and parts department personal but not all or most. It seems you almost need to be your own mechanic or just lease and replace before anything wears out or goes wrong. Body and paint is a art form in my opinion, there's some very talented folks out there, but you usually won't find them working in collision shops or especially car dealerships. Glad they fixed you up right after all the agravation.
 

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shorttrack
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It's a case with the dealers, pay peanuts, get monkeys. Most just want to sell cars to make big bucks quick, really by selling auto loans, their not that interested in service after the sale and hire and pay service personal accordingly, some get it and are in it for the long haul and do put money in their service and parts department personal but not all or most. It seems you almost need to be your own mechanic or just lease and replace before anything wears out or goes wrong. Body and paint is a art form in my opinion, there's some very talented folks out there, but you usually won't find them working in collision shops or especially car dealerships. Glad they fixed you up right after all the agravation.
100% true. The main reason I do my own work. Cannot trust the stealership .
 

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Hyundai service departments are all GARBAGE. They will be the reason Genesis brand fails unless they don't start opening up Genesis brand only dealers soon. Hyundai's service departments (3 by me within 20min drive) are all ran like some amateurs who just started that day, had no training or guidance, and are just figuring it out as they go, and are understaffed to boot, so there's a line of people 10 deep waiting on one ****ing service writer. I've waited 45min to simply drop off my car for a simple oil change when I made an appointment to do so. If the Ford dealer that day had any decent 11+ GT, I would've traded in my car that day. I go to Ford to drop off my Fusion for an oil change, I barely pull up and there's a guy with a tablet walking to me, gets my info, verifies work to be done, checks the car in, takes the keys and 2 minutes later I'm done and on my way.

For your situation, I would take the car and get estimates from a reputable shop. Take said estimates to the dealer for reimbursement. If necessary, threaten legal recourse. You might also see if any of this would be covered by your insurance company, worst case you pay your deductible up front and they deal with it, then they seek reimbursement from the dealer. I had a buddy with a White '10 2.0t track have similar issues, car went back three times for a simple fix that they continually made worse each time. Eventually had to get Hyundai Corporate involved and they came down on the dealership hard.


Not all dealers are the same, although there are far too many like the one described above.

I’ve bought 4 Hyundais from the same dealer here in central FL and my service experiences are more like the Ford dealer you mentioned. Easy, quick drop off, writer keeps me informed of progress, online scheduling, and the occasional courtesy rental car if needed.

It needs to be a philosophy within the dealership, from top to bottom, to treat people in an honest, professional manner. I’m thankful I have one.


Sent from my iPhone using Tapatalk
 

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If you have a good dealer give them all the business you can and spread the word and support them, there are some good ones out there and those are the ones you want to support so the bad ones either up their game or fall by the wayside.
 
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