I just picked up a new-to-me (used) 2.0 Track. I called to activate my XM trial. When I turn on my radio, and press the XM button, it will say 'XM LOADING' and I am unable to press any other button while in XM mode. It's just stuck with that message, and nothing ever happens. I called the XM support twice, and they suggest my dealer needs to re-set the radio. Can the radio even be re-set? Can I do this myself? Has anyone else had this problem?