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Who's The Idiot Here, Me or My Dealership?

9185 Views 85 Replies 25 Participants Last post by  SplitSurf
So I went in to buy my overpriced toilet paper tube...er...oil filter from my dealership and, on a whim I decided to ask about upgrading to the stock LSD.

First a little background:

My dealership requires that I provide them with the last 8 digits (not the last 6 which HMF can obviously use to track my car payments, they need EIGHT) in order to give me an oil filter because there's so many of them and they don't want to give me the wrong one. To which I originally said: It's for the 3.8. To which the genius at the parts counter said...oh they're all different between base, gt, and track. To which I called her an idiot more or less because they all have the same engine. But I conceded to her request and got my VIN and yesterday I went to buy my 3rd oil filter and chatted her up to find out that there are, indeed, only 4 oil filters (supposedly) 2.0t, 3.8, 3.8sedan, and 4.6 (or whatever the v8 is) HA! But now to the story...

So I tell her I'm interested in getting a quote on the part price of the stock LSD...she tells me she doesn't think it's even available. I say why not...she says because there's probably no way to track it because they have to do everything with VIN numbers (inferred: so they couldn't get a part for a car that didn't originally have that part.) So I go :squint:...? And follow up with an :ugh: to which her response is (paraphrasing) I mean, it would probably be a lot of paperwork and I'm not even sure how we would do that and if it could even be done. To which I say okay, well my sales rep told me that I can install aftermarket parts on my car and as long as it's approved by Hyundai and the work is done by Hyundai techs at the shop they'll honor my warranty. So who would I talk to about that? To which she responds :eek::dunno: To which I respond :squint: and follow up with well if it could be done who would I talk to about install prices, because I'd go with the stock lsd to retain my warranty. To which she goes :eek::confused::dunno: and stutters out a well I don't think we could even do the work because that's not something Hyundai really trains us on and it's not just mechanical, there's all sorts of sensors and electrical work that has to be done and I don't know if there's even a conversion kit to do that because the cars aren't mechanical drive they have electrical drive too (inferred: and they're obviously completely different even thought they have the same mfing engine in them just like the different trims all have different oil filters...oh wait...they don't...:squint:) and I don't think we could really do that I think you'd be on your own. To which I start to get :mad2::mad2::mad2: and poke the bear and go, well how is it then that owners are selling their limited slips to non lsd owners without a problem and multiple companies offer aftermarket lsds that are direct fits?! To which she goes :eek: I'm sorry but I think you're on your own with this one to which I go :cool: thanks and walk away.

Is it just me or is my dealership full of idiots? Isn't the LSD basically a drop in? I'm assuming this "electric drive" she's talking about is the Traction Control System which I thought just killed the engine til the wheel stopped spinning...but maybe I'm wrong. I'm sure there's some sensors in there somewhere, but I'd also guess that all of the control coding for anything the computer does is coded into every trim model with the same engine. It doesn't seem cost effective or necessary to make multiple ECUs any more than it is cost effective to wire the car differently for cars that don't get options...they all have the plugs...there's just nothing plugged in...(in my experience with domestics) Could anybody fill me in? because this sounds like a bunch of CRAP to me and I'm really pissed that my dealership sucks because the next closest one is like 20 miles away and they had WORSE customer service than mine. :mad2::mad2::mad2:

/rant
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I went in to buy some studs when I swapped my turbo. At the time the 2011s werent out. 2 dealerships asked me what year my Gc was and if my track model was an auto or standard....... Then when they didn't have the parts they precede to tell me its because the car haas only been out a year so they dont stock many parts. So they know its only been out a year but they have to ask what year model it is?!?!?
She's an idiot & personally I would never give them my vin for ordering parts over the counter that would suggest that I'm uipgrading performance parts. The LSD is basically a drop in like you stated. As for the oil filter dilema, if she has your model, engine size & production date, there should be no issue with her determining the correct filter for your car.
So I went in to buy my overpriced toilet paper tube...er...oil filter from my dealership and, on a whim I decided to ask about upgrading to the stock LSD.

First a little background:

My dealership requires that I provide them with the last 8 digits (not the last 6 which HMF can obviously use to track my car payments, they need EIGHT) in order to give me an oil filter because there's so many of them and they don't want to give me the wrong one. To which I originally said: It's for the 3.8. To which the genius at the parts counter said...oh they're all different between base, gt, and track. To which I called her an idiot more or less because they all have the same engine. But I conceded to her request and got my VIN and yesterday I went to buy my 3rd oil filter and chatted her up to find out that there are, indeed, only 4 oil filters (supposedly) 2.0t, 3.8, 3.8sedan, and 4.6 (or whatever the v8 is) HA! But now to the story...

So I tell her I'm interested in getting a quote on the part price of the stock LSD...she tells me she doesn't think it's even available. I say why not...she says because there's probably no way to track it because they have to do everything with VIN numbers (inferred: so they couldn't get a part for a car that didn't originally have that part.) So I go :squint:...? And follow up with an :ugh: to which her response is (paraphrasing) I mean, it would probably be a lot of paperwork and I'm not even sure how we would do that and if it could even be done. To which I say okay, well my sales rep told me that I can install aftermarket parts on my car and as long as it's approved by Hyundai and the work is done by Hyundai techs at the shop they'll honor my warranty. So who would I talk to about that? To which she responds :eek::dunno: To which I respond :squint: and follow up with well if it could be done who would I talk to about install prices, because I'd go with the stock lsd to retain my warranty. To which she goes :eek::confused::dunno: and stutters out a well I don't think we could even do the work because that's not something Hyundai really trains us on and it's not just mechanical, there's all sorts of sensors and electrical work that has to be done and I don't know if there's even a conversion kit to do that because the cars aren't mechanical drive they have electrical drive too (inferred: and they're obviously completely different even thought they have the same mfing engine in them just like the different trims all have different oil filters...oh wait...they don't...:squint:) and I don't think we could really do that I think you'd be on your own. To which I start to get :mad2::mad2::mad2: and poke the bear and go, well how is it then that owners are selling their limited slips to non lsd owners without a problem and multiple companies offer aftermarket lsds that are direct fits?! To which she goes :eek: I'm sorry but I think you're on your own with this one to which I go :cool: thanks and walk away.

Is it just me or is my dealership full of idiots? Isn't the LSD basically a drop in? I'm assuming this "electric drive" she's talking about is the Traction Control System which I thought just killed the engine til the wheel stopped spinning...but maybe I'm wrong. I'm sure there's some sensors in there somewhere, but I'd also guess that all of the control coding for anything the computer does is coded into every trim model with the same engine. It doesn't seem cost effective or necessary to make multiple ECUs any more than it is cost effective to wire the car differently for cars that don't get options...they all have the plugs...there's just nothing plugged in...(in my experience with domestics) Could anybody fill me in? because this sounds like a bunch of CRAP to me and I'm really pissed that my dealership sucks because the next closest one is like 20 miles away and they had WORSE customer service than mine. :mad2::mad2::mad2:

/rant
To me most of what you were told is complete BS, but the VIN thing is familiar to me, last time I went to buy Power steering fluid, they asked me for my VIN#, to which I relied "It's 123ABC...blablabla", got A funny look, and was asked again for the VIN#, to which I argued not to give out, then settled on sending my mom pickup the stuff for me...LOL.

Also, 2 weeks ago I called to order some OEM Fog light surrounds and camber bolts, and again nothing could be done without my VIN#...I said eff it and ordered online, from a very nice member here.

I think Hyundai might want to track w/e they sell to who, just in case warranty issues arise I guess...

Now, as far as the service dept. not being able/trained to do that type of work, well unfortunately most Dealers do not have the qualified staff to do that type of work.

Aside from the Genesis Sedan and Coupe, there never was any RWD car sold by Hyundai, so the actual experience may have come from techs that will work on our cars, when the actual problems arise.

Lastly, I would check to make sure that the ECU form a NON-LSD model is working the same way that a LSD equipped model, in regards to the TCS.

If the programmers in charge of the TCS were a bit wise, they could have programmed the LSD TC software to make use of the rear brakes to actually engage the LSD by only actuating 1 rear brake caliper, Thus creating A Tq vector, since the TCS has individual control of each caliper action.

Anyways I know of members on here who did it, so it's not impossible.
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Is she hot at least? Because clearly she isn't bright.
Well i didn't give her my vin. I did it for my first oil change and I just told her I know the part number after that. frankly I could care less if they know I have an intake an exhaust on my car since there's no chance in hell they'll grenade my engine, and I'm not planning major work til my warranty is almost up or they replace my crunchy gearbox lol. The TCS actually uses the brakes? That's a scary thought. I don't like the idea of my computer having control over engaging my brake calipers, but yes, that is something I'll have to check into as far as the ECU configuration...especially before I get my ECU reflashed. I'd hate to install an lsd only to find out i should get a flash from the dealership though I suppose that would only impact the TCS operation correct (which is a useless POS imo)? The LSD is purely mechanical in operation isn't it? Wheel spins. Gear transfers torque. Other wheel spins. Fire hot. Rock go bang bang bang...or something like that...right?
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Is she hot at least? Because clearly she isn't bright.
NO :wtc: she's middle aged and she has bad teeth and from the looks of her, possibly a short history with methamphetamine use...

However, the enter autobody and car rental shot is STACKED. Looks like a gaddang model shoot in there...and all the secretaries are hot too. Sales guy tried to set me up on a date with one of the secretaries at her request ...I turned him down cuz I had a gf but maybe I'll go cash that chip in now...gotta love it. He goes "that sucks man, she likes to get wild...just tryin to hook you up i feel bad cuz it took so long to get your car ready..." Place is pimpin out its employees! The american dream...
Is she hot at least? Because clearly she isn't bright.
HaHa! Exactly what I was thinking, but I'm a chauvinist pig.


I asked my parts manager about ordering the R-Spec Camber Bolts. He said "we don't sell those." That's when I grabbed the brochure on his desk that reads "2011 Genesis Coupe Accessories" , pointed at the camber bolts. He says "that's weird." I say "Um. Ok" and walked away. :dunno:
NO :wtc: she's middle aged and she has bad teeth and from the looks of her, possibly a short history with methamphetamine use...

However, the enter autobody and car rental shot is STACKED. Looks like a gaddang model shoot in there...and all the secretaries are hot too. Sales guy tried to set me up on a date with one of the secretaries at her request ...I turned him down cuz I had a gf but maybe I'll go cash that chip in now...gotta love it. He goes "that sucks man, she likes to get wild...just tryin to hook you up i feel bad cuz it took so long to get your car ready..." Place is pimpin out its employees! The american dream...
That's a class act right there... "Come here to get your car serviced, and have a complementary blowie from our secretary..."
Why would Hyundai put on after market parts to keep the warranty. Also, I hate my local dealer, I won't even have them touch my car anymore.
That's a class act right there... "Come here to get your car serviced, and have a complementary blowie from our secretary..."
sounds like a good business plan :rofl:
Pretty weird, I've had good luck handing the parts people part #'s no questions asked. They're not the brightest either but they don't ask for my VIN or anything like that.
The TCS actually uses the brakes? That's a scary thought. I don't like the idea of my computer having control over engaging my brake calipers, but yes, that is something I'll have to check into as far as the ECU configuration...especially before I get my ECU reflashed. I'd hate to install an lsd only to find out i should get a flash from the dealership though I suppose that would only impact the TCS operation correct (which is a useless POS imo)? The LSD is purely mechanical in operation isn't it? Wheel spins. Gear transfers torque. Other wheel spins. Fire hot. Rock go bang bang bang...or something like that...right?
Yes the TCS uses the brakes, individually, depending on Yaw data and slip angles. For example, If the back end slips left, the TCS will engage the ABS system on the left rear brakes only, to stop the wheel from spinning, thus giving traction back... BUt if you are standing @ a stop and give her the beans, if the TCS is activated and sees slip, but no slip angle (ie back end going out), then the TCS will only cut Throttle and keep the BOV opened.

BTW the LSD is in fact purely mechanical, but again if you have complete control over each individual caliper, then you could have the ECU engage the brake on 1 side in the back, thus creating tq so the LSD can actually lock/transfer tq to the other non-slipping wheel...

But again i can't say for sure if anyone @ Hyundai ever thought of this...:rofl:
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The TCS actually uses the brakes? That's a scary thought. I don't like the idea of my computer having control over engaging my brake calipers, but yes, that is something I'll have to check into as far as the ECU configuration...especially before I get my ECU reflashed.
ESC (Electronic Stability Control) system has a separate module called HECU that controls TCS/ABS/EBD/AYC. TCS would engage brakes when the wheel spin's detected and the speed is under 50km/h.
haha I don't even know what EBD and AYC stand for the electrical **** is so over my head. yay. more stuff to look up and thus avoid doing what I am actually paid for. Gotta love a service oriented economy...
Why would Hyundai put on after market parts to keep the warranty. Also, I hate my local dealer, I won't even have them touch my car anymore.
I would have hyundai put my parts on to keep my warranty. apparently they offer if with select manufacturers/parts. If it was a non issue for warranty repair I'd gladly pay a slightly higher labor charge as I doubt I'm equipped to put an LSD in at home even if I were so inclined to try. All I wanted was a friggen price so i could cross shop the torsen, the quaif, and the kaaz but they couldn't even give me that.
Ok,

Quite frankly you were dealing with an incompetent parts person. The VIN is required to do almost anything with these cars as without it the catalog will pull up EVERY number for EVERY trim for that particular car. That can be a pain because when youre looking for a particular number in stock, plus getting the right price (as price can vary) not having the VIN makes it difficult.

The VIN doesnt go into any system, it just simplifies the process for looking parts up.

Hyundai does have an obnoxious amount of oil filters, but if you know the Hyundai product its know problem.

Im good at my job because Im a car guy. Other people arent.
Ive looked up the LSD for this car as well. Its not clearly labeled, and from the looks, you have to order all the pieces separately.

If you dont know what youre looking for, youre not going be able to give a customer a good answer. If youve never been asked the question before, its also sort of a deer in the headlights moment.
How much is the OP actually paying for oil filters? I usually get them for $6.50 each.
The VIN doesnt go into any system, it just simplifies the process for looking parts up.
Only problem I had with it, is the fact that in my case, he asked my Vin# after he got the parts in the catalog....I never gave him the VIN, but he still was able to look them up...

He squarely said "I need your Vin# to put in the order"....That's when I went "Kthxbai".
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